Terms and Conditions

Order Processing

 

General Info

  • One Stop Kitchen Cabinets Customer Service is available M-F 8AM-5PM EST and 8AM-7PM EST on the last two business days of our sale periods.
  • By creating an account with One Stop Kitchen Cabinets, you are responsible for all activities which occur within your account as well agree that all information is correct to the best of your knowledge. One Stop Kitchen Cabinets reserves the right to refuse service, terminate accounts, remove, edit content, or cancel orders in its sole discretion.
  • Once your order is processed if you require any changes, the order will need to be cancelled and refunded and a new order will need to be placed. Depending on the time frame all orders are subject to a restocking fee.
  • All orders must be paid in full to be processed and shipped. We accept all major credit cards, Visa, Mastercard, Discover, AMEX, Amazon, and PayPal as well as financing options for retail customers only.
  • Once you have placed an order, we will send you a detailed confirmation email to the email address provided on the account for your records.
  • Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where items may become out of stock. If items on your shopping cart are found to be out of stock, please contact our customer service team for possible ETA’s and special ordering instructions @407-640-6868.
  • Due to everchanging styles and trends in the Kitchen & Bath industry, our manufacturers may make modifications and or discontinue cabinetry offerings without notice. If your order is affected by one of these changes, we will do everything we can to provide a solution.


Design Services

  • One Stop Kitchen Cabinets Design Staff hours are M-F 8AM-5PM EST and 8AM-7PM EST on the last two business days of our sale periods.
  • One Stop Kitchen Cabinets offers FREE Design service along with up to 3 Revisions if needed to all account holders.
  • It is the customers sole responsibility to double check and confirm all designs and quotes prior to placing an order.
  • All design requests require specific information listed on our measuring guide.
  • For a step by step on how to measure your kitchen and how to fill out and submit the measuring guide please click this link https://www.onestopkitchencabinets.com/kitchen-design/
  • Designs and quotes are returned within 24-48 business hours of receiving all the necessary information required to complete them.


Shipping

General Info

  • One Stop Kitchen Cabinets offers free shipping on qualifying retail orders only.
    • Unassembled Cabinet orders equaling $3000.00 or more
    • Assembled Cabinet orders equaling $3000.00 or more.
  • Shipping charges on products less than a $3000 total, can be calculated in your cart and will depend on their weight and the destination zip code.
  • All freight shipments from One Stop Kitchen Cabinets include the following:
    • Residential Service
    • Delivery Appointment
    • Curbside Delivery
    • Liftgate Service available for all retail account holders. Wholesale accounts have the option during checkout to select this feature.
  • Deliveries are made M-F, 8am-5pm (excluding holidays)
  • Shipping cost covers 1st delivery attempt only. All redelivery charges will be billed directly to the account holder.
  • Someone at least 18 years old must be present to receive the order.
  • Customers must have a clean dry area prepared prior to receiving the order, and customers are responsible for moving the order to that area themselves.
  • Estimated delivery times are not guaranteed. Delivery companies do their best to meet their estimated times but sometimes unforeseen circumstances cause delays. The shipping lead-time will depend on which cabinet style purchased and the destination zip code.
  • One Stop Kitchen Cabinets will ship to businesses or residences anywhere within the continental US that have “normal access” (accessible by a 53’ semi).See “Restricted Area / Limited Access”
  • If you require a delivery location outside of the continental US. You are responsible for coordinating the shipment beyond the continental US destination. All warranties and damage claims are voided once products are transported outside of the United States

Address Changes:

  • Customer requested changes to the delivery address will be subject to a $25 fee if made before the order ships from the warehouse and a $50 fee if made after the order leaves the warehouse but prior to the first delivery attempt.

Assembled Orders

  • The lead-time for assembled orders is 2-3 weeks. Lead times starts 24 hours after the order has been placed by the customer. Excluding holidays.
  • Our customer is responsible for a dry/secure storage space. (as reminder assembled cabinets can take up a large amount of space.)

Unassembled Orders

  • The lead-time for unassembled (RTA) cabinet orders is 7-10 business days. Lead times starts 24 hours after the order has been placed by the customer. Excluding holidays.
Restricted Area/Limited Access
  • Some destinations may have special circumstances including, but not limited to, ferry or bridge tolls, locations in remotely rural or densely populated areas, as well as areas not accessible by a 53’ Semi trailer or requires other specific delivery instructions.
  • *Additional fees apply if standard delivery method and the location are found to have restrictions. Minimum charge $100.00.
  • If an address is limited access a member of our Customer Service team will contact you for additional payment and lead time. Please let your Designer or Customer Service agent know if your destination may have limited access.
  • Contact Customer Service at 844-540-1885 for more information or to see if your address is limited access.

Delivery

Receiving Your Order

  • Please click the link for “How to receive your order” https://youtu.be/u1tJv_pHt5k
  • Confirmation emails are sent to all account holders and once your shipment is on the way you will receive tracking information as well as a phone call to schedule your appointment 24 hours prior to delivery. Deliveries are scheduled Monday through Friday Between 8 AM and 5 PM. Delivery times are in four-hour increments. At the time of delivery, you will need a mobile device/camera to take photos, a writing utensil, and your order confirmation.
  • Deliveries are “CURBSIDE” only.
  • Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. … Your item will be delivered on a 53’ semi and will be taken off the truck by the delivery driver. It is your responsibility to move the order into a clean dry area.
  • THOROUGHLY CHECK YOUR ORDER TO MAKE SURE YOU HAVE RECEIVED all pallets/bundles. You are responsible for confirming that all the items on the order sheet/packing list are delivered by the shipping company.
  • Trims and Moldings are often shipped in one box.

My Order Has Damaged/Missing Items:

Freight Damage/Missing Items

  • The person who receives the order is responsible for thoroughly inspecting the cartons to ensure the order was delivered complete and that there is no visible damage to the packaging.
  • Any visible damaged upon delivery must be notated on the delivery receipt given to recipient at time of delivery. (This is NOT the packing list attached to the pallet). Do not refuse the order. Any order refused will be subject to potential reconsignment fees to be paid by the customer. If you find that you have missing/damages to any of the cartons, you must notate that on the delivery receipt. (This is not the packing slip attached to the pallets but the paperwork the driver provides)
  • Be sure to retain a copy of the delivery receipt for your records. (Please note, trims, moldings and accessories are often packaged together in an 8ft box). Sign the driver’s delivery receipt once you have double checked the whole order and are certain you have received everything. If you sign confirming you have received everything and later find that you are missing something, neither One Stop Kitchen Cabinets nor the carrier will be responsible for producing the missing items.
  • Claims for visible damages/missing items must be submitted within 5 business days of receiving the order. No claim will be approved without proper paperwork and photos notating damaged/missing items.
  • To complete a damage claim you may contact the claims department (shelby@onestopkitchencabinets.com or 407-640-6868) or enter a claim on your account within 48 hours of receiving your order to let us know you were missing items. One Stop Kitchen Cabinets will submit a claim with the carrier and begin processing a replacement order for the missing items.
  • One Stop Kitchen Cabinets is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items

Concealed Damage:

  • It is imperative that you take and submit photos, (labeled with the sku) of damaged items prior to assembly/Installation. DO NOT ASSEMBLE/INSTALL any damaged items. Any photos of installed or customer assembled cabinets will be immediately denied.
  • Once you receive your order you have 15 business days to open the cartons, inspect the contents and report any damages/defects. It is important to open all packages to determine if the contents inside were harmed. Once you begin this process please make specific notes as to the SKU and the specific items damaged during transit.
  • Any damage, missing or defective parts require the following: wide angle & close-up photos of damaged product and box with visible SKU
  • All claims will be reviewed in 24 to 48 hours.
  • If additional information or photos are required a member of our claims department will contact you within 24 to 48 hours.
  • Any claim submitted without proper photos and descriptions will be denied.
  • Expedited shipping is NOT available for replacement parts.
  • Missing items must be submitted within two weeks of receiving the order.
  • All replacement orders will be processed as quickly as possible.
  • In most unassembled (RTA) cases a replacement part will be shipped to replace the damaged piece. In an event a pre- assembled cabinet is structurally damaged we will replace the entire cabinet.
  • Approved unassembled (RTA) replacements will ship in 1-2 business days
  • Approved assembled replacements will ship in 5-7 business days

Return policy

  • One Stop Kitchen Cabinets must authorize all returns. Please contact our customer service department to initiate a return by either emailing shelby@onestopkitchencabinets.com or by calling +1 (407) 640-6868.
  • Returns must be requested within 30 days of placing the order.
  • You will be issued an RMA# and the return address for the return items.
  • All items being returned must be in the original, unopened packaging.
  • There are NO returns on any assembled cabinets, opened boxes, damaged items, discontinued/clearance items, panels, fillers, moldings, and accessories.
  • Customer is responsible for all return shipping fees and up to a 30% restocking fee.
  • Any product returned that is damaged, opened or in un-sellable condition will NOT receive a credit
  • Credits for qualified returns will be issued once the product is restocked (within five business days of receiving the return)
  • All refunds will be credited to the form of payment used on the original order. Credit card refunds may take 5-10 business days to reflect on your statement.
  • Credit applied is for the product being returned only, minus the restocking fee.
  • No credit will be issued for lost or damaged items that occurred during transit or that have been assembled or installed by the customer.
  • Contact Customer Service at 844-540-1885 for more information.
  • One Stop Kitchen Cabinets is NOT responsible for any labor cost, installation cost, or loss of wages that you may incur because of receiving damaged/missing items.