Terms and Conditions

1. Website orders will be processed as received. Please verify all information and contact us immediately if you want to modify your order within 48 hours only. Once the order has been placed into production, it cannot be modified.

2. All cancellations must be emailed within 48 hours of the purchase to shelby@onestopkitchencabinets.com. Because of our tight delivery time frames, all orders canceled during this period will be subject to a 25% re-stocking fee on the order. Any order that has left the warehouse for shipment cannot be canceled for any reason.

3. One Stop Kitchen Cabinets is only responsible for providing exact items ordered through our website. When ordering through a sales representative One Stop Kitchen Cabinets is only responsible to provide items on the approved final items list.

4. Wood colors shown online may vary from the actual color due to wood grain variations of natural wood, picture quality, and monitor resolution.

5. Typically orders are delivered within 7-14 business days. All cabinet orders are curb-side delivery, no inside delivery is available. We strongly recommend adding lift-gate service to your delivery, if you do not add this service you may be required to help the driver offload the cabinets from the back of the truck. Orders with modifications may require additional production time. Please note Saturday/Sunday deliveries are not available. Air service is not available for shipping. A physical street address is required for orders, orders cannot be delivered to a PO Box.

6. Free Shipping promotion only applies to one door style only, orders with multiple door styles may not be eligible for free shipping. Listed online shipping rates apply for only one cabinet style, for orders with multiple doors styles, please contact our customer service department to receive an accurate shipping quote. Orders with multiple door styles may also be subject to additional shipping. Free shipping may not be eligible on large multi-unit orders due to carrier freight volume restrictions. If you’re ordering cabinets for multiple units, please contact our customer service department for freight quote assistance.

7. Day time phone number is required in order for the freight company to call to make delivery arrangements. Please be sure to provide your best contact phone number to avoid delays.

8. Most US residential addresses are accessible by truck, however, some locations have commercial vehicle access restrictions. Examples include lanes or alleys too narrow for trucks, islands, gated communities restricting trucks, certain metropolitan areas, remote locations, or unpaved roads. If it is not viable for the freight truck to reach your address, the customer must make arrangements to meet the truck at another location or pick up the cabinet order at the freight depot. If in doubt, you should contact One Stop Kitchen Cabinets prior to placing your order.

9. A lift-gate is a steel elevator at the end of the truck used to lower the cabinets down to street level. Lift-gate service for your delivery is an optional add-on for $55.00 which can be added at the time of purchase. If you did not add lift-gate service to your order, it may be necessary to unload cabinets off the back of the truck to the curb. Please note that lift-gate service is not available for all shipments. Orders with tall cabinets that require double pallets will not fit on the lift-gate elevator.

10. All delivery charges (including free delivery) are to non-surcharged areas by surface shipment within the U.S. contiguous 48 states only. In rare instances, areas impose surcharges on commercial vehicles, such as certain metropolitan areas, areas accessible by ferry, etc. You will be responsible for any of these surcharges or additional charges. You will be contacted for authorization prior to delivery.

11. Customer will be contacted by the freight carrier prior to delivery to arrange a mutually convenient delivery time window (typically 4-hour window). Delivery time-frames are from 10:00 am – 5:00 pm local time. Please note Saturday/Sunday deliveries are not available. Missed delivery appointments will result in re-delivery charges, which are the sole responsibility of the customer. If the customer is unable to make a delivery appointment with the carrier, they may be subject to daily storage fees.

12. Customer has the right and must request delivery driver wait for the customer to count and approve contents of the shipment. Customer must ensure all items on order are included with delivery prior to signing off on the driver’s bill of lading. If at the time of delivery, you have any missing item(s) you must indicate this on the freight company’s bill of lading in order to process a claim. Missing item claims will not be honored if the specific missing item(s) was not indicated on the bill of lading at the time of the delivery. If a driver refuses to wait, do not accept the shipment and note on the paperwork that the driver refused and contact One Stop Kitchen Cabinets.

13. Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion, there are conditions beyond our control that can cause damage during shipping. The customer is responsible to check all boxes to ensure that you have been received in good conditional prior to signing off on the driver’s bill of lading. If you notice any visible damage to the boxes, it must be documented on the freight company’s bill of lading. It is not necessary to open the boxes, concealed damage policy is outlined in bullet point 13. If any problems were indicated on the bill of lading, please contact us at shelby@onestopkitchencabinets.com to inform us of the problem. All claims must be made within 7 days of the delivery or they will not be honored. One Stop Kitchen Cabinets is only responsible for providing replacement parts, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. Please do not assemble or install any damaged items, doing so will void a replacement claim. We will work with the manufacturer to provide replacements as quickly as possible, the typical lead time is 7-14 business days.

14. If you find any concealed damage, please email us at shelby@onestopkitchencabinets.com within 7 days of delivery to inform us of the damage. Please include in your email the date of delivery, the item(s) that were damaged, a description of damaged items, and a digital photo of all damaged items. This is necessary in order for us to process a freight claim. Please do not assemble any RTA cabinets that are damaged and take photo documentation in the condition received out of the box. Assembling RTA cabinets may void damage replacement claims. All claims must be properly submitted within 7 days of delivery or they may not be honored by the manufacture. Please do not discard damaged/defective products, in some cases, you will be required to return these items, however, we will provide you with paid return postage. One Stop Kitchen Cabinets is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. Please do not assemble or install any damaged items, doing so will void a replacement claim. We will work with the manufacturer to provide replacements as quickly as possible, the typical lead time is 7-14 business days.

15. One Stop Kitchen Cabinets’ cabinetry has varying lengths of manufacturer’s warranty based on the specific cabinet style ordered. The manufacturer warrants its cabinetry to be free of defects in material or workmanship for five years for the following door styles: Arthur, Bowery, Broadway, Cherry Glaze, Cinnamon Glaze, Espresso, Graystone Shaker, Lenox, Madison, Midtown Gray, Nova Light Gray, Patton, Pepper Shaker, Riverside, Shaker Antique White, Shaker Cinder, Shaker Gray, Shaker Light Gray, Shakertown, Sienna Rope, Tahoe Light Gray, Tahoe White, and York Antique White. The manufacturer warranty for the following styles is for two years: Gramercy White, Ice White Shaker, Lait Gray, Lexington White, Pearl, Thompson White, and Townplace Cream. The manufacturer warranty for the following styles is one year: Cherryville, Classic White, Coastal Cream, Geneva, Imperial Blue, Maduro, Newport, Richmond, Storm Gray, and Twilight.

16. This warranty does not cover the natural aging or darkening of wood color, the inherent growth characteristics of, or variation in wood. Some replacement parts are subject to availability and may be different than those originally supplied. This warranty does not apply to products or parts purchased without a finish. This warranty does not cover wear and tear, damage or defects caused by misuse, abuse, negligence, alteration, non-residential use, or improper installation, storage, or handling.

For all painted wood styles, please be aware that wood expands and contracts. When this natural process occurs on painted cabinetry such as the styles listed above, it will create an open joint in the painted finish. An open joint line is not considered a defect and will not be covered under warranty replacement. Open joint lines are widely accepted in the cabinet industry for painted wood cabinets. The finish will still protect the surface and the structural integrity of the joint will not be affected. These issues are shared by all manufacturers of painted all wood cabinets. Wood may expand and contract differently from cabinet to cabinet. Joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, and others may display visible joint lines.

To the extent permitted by law, this warranty does not cover special, incidental, or consequential damages (such as labor expenses in uninstalling or installing any material or parts) whether arising out of breach of warranty, breach of contract, tort, or otherwise. Some states do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

17. Our return policy is variable depending on the specific product ordered on our website, please see the return policy for each of the product types below:

RTA Kitchen & Bathroom Cabinets – RTA cabinets may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. Please Note: There are no returns for moldings, filters, panels, or parts for the following styles: Shaker Gray, Shaker Light Gray, Shaker Antique White, Shaker Arctic, Tahoe White, and Shaker Cinder. The item must be unassembled/unopened and shipped back in the original packaging. To process a claim, email shelby@onestopkitchencabinets.com your confirmation number, the reason for the return, and specific SKU of the item you’d like to return. We’ll then provide you with a Return Authorization number and shipping details. In order for you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return. Once the returned item is received by the manufacturer, they will inspect it for damages. Please allow up to 7-14 business days of receipt for the manufacturer to inspect the returned item(s). If everything is intact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping costs will not be refunded.

Assembled Kitchen & Bathroom Cabinets – Assembled Kitchen and & Bathroom cabinets cannot be returned for any reason due to our manufacturer’s policies. For that reason, it is important to check all measurements prior to ordering to ensure you are ordering the correct pieces. If an assembled item is damaged, it will be replaced for the same item only, please see our damage policies on this FAQ.

Bathroom Vanities, Vanity Tops, and Bathroom Furniture Vanities – These items may be returned within 5 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in good condition and shipped back in the original packaging. To process a claim, email shelby@onestopkitchencabinets.com your confirmation number, the reason for the return, and specific SKU of the item you’d like to return. We’ll then provide you with a Return Authorization number and shipping details. In order for you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return. Once the returned item is received by the manufacturer, they will inspect it for damages. Please allow up to 7-14 business days of receipt for the manufacturer to inspect the returned item(s). If everything is intact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping costs will not be refunded.

Sinks, Hardware, and Faucets – These items may be returned within 14 days of receipt. You will be responsible for a 25% restocking fee and the shipping cost to send back to the manufacturer. The item must be in good condition and shipped back in the original packaging. To process a claim, email shelby@onestopkitchencabinets.com your confirmation number, the reason for the return, and specific SKU of the item you’d like to return. We’ll then provide you with a Return Authorization number and shipping details. In order for you to receive credit, you must receive a Return Authorization number from us prior to shipping out the return. Once the returned item is received by the manufacturer, they will inspect it for damages. Please allow up to 7-14 business days of receipt for the manufacturer to inspect the returned item(s). If everything is intact, we will then issue the credit to your account minus the 25% restocking fee. Please also note original shipping costs will not be refunded.

Sample Doors – We do not accept sample returns, however upon ordering a full set of cabinets we will issue a sample door credit for up to 3 sample doors ordered. To receive this credit, please email shelby@onestopkitchencabinets.com both your sample door confirmation number and full cabinet order confirmation number.

Please Note: For all return shipments please ship the items with signature required service and email carrier/tracking information to shelby@onestopkitchencabinets.com once available so we may alert manufacturer shipment is on the way.

18. We’re unable to apply promotional discounts to previous orders for any reason. Orders that are canceled due to sales discounts may be subject to restocking fees and/or initial and return shipping charges. If you wish to return an order that has already been delivered, our standard return policies apply.