Frequently asked questions

Look through our “Frequently Asked Questions” to find answers to questions our customers routinely ask us about our company, products and policies.

Products

Yes, All of our cabinets have been tested and exceed the quality standards set forth by the Kitchen Cabinet Manufacturers Association. Click here to learn more about the KCMA testing process.

Yes, All of our cabinets are manufactured to exceed the Carb2 standards for emissions/off gassing. Click here to see our product certifications.

No, we do not have showrooms. Our business model is designed to provide you with optimum service, fast lead times, and extreme cost savings. We are able to do that by eliminating the overhead associated with operating brick and mortar showrooms. We have lots of resources online such as our photo gallery , door sample program, and customer testimonials which will instill confidence in your purchase decision.

No, we only sell complete cabinets.

Yes, all of our products come with a Limited Lifetime Warranty.

No, all of our products are sold with painted or stained finishes.

The drawer construction depends on the cabinet line. Our drawers in the Framed collection is constructed using 5/8” dovetailed rails and a 3/8” bottom. The Frameless collection comes with Blum LEGRABOX’s and 5/8” melamine bottoms.

Yes, all of our cabinet lines come in kitchen and bath varieties.

No, Our products contain absolutely no particleboard.

Medium density fiberboard (MDF) is made of smaller wood fibers which are compressed at a high pressure and temperature making it denser and stronger than particle board.

No, todays design trends call for too many different styles of glass for us to stock. We recommend taking your door frames to a local cabinet company to get glass installed.

No, We do not currently offer any custom finishing options.

We offer functional/decorative hardware, and will soon be offering sinks and counter tops

Designs/Sampling

Our professional design services are completely free of charge. For more information on getting a design see our design request page.

Our designers will need measurements of your space in order to complete a floorplan & renderings of your new kitchen. Watch our “how to measure my kitchen” video and download our measuring guide to get started with your design.

For step by step instructions on how to measure your space please check out our “how to measure my kitchen” .pdf to download our measuring guide

No, At this time we do not offer measurement services.

Full Door Samples are $29.99 each (Up to 3 are fully refundable with a corresponding cabinet purchase over $250)

It is very difficult to portray the true color a cabinet will have within your home without actually having the product in your space and under your lighting, which is why we offer door samples (Refundable*) to all of our customers.

The samples are yours to keep. We recommend using them to pick out counter tops, backsplash, flooring and paint colors.

Pricing

Our pricing is very competitive, so you should see a significant cost savings (30%-40%) on similar products when shopping with us.

We can quote off of a floor plan we provide (recommended), a floor plan you had done somewhere else or a list of cabinets (not recommended) you give us.

30 days, unless your quote was given during a promotion, which would make that quote expire at the end of the promotional period.

We will price match on products with the same specifications as ours.

We do have a professional pricing program, which will give you great cost savings while maintaining all of the great services we offer. For more information see our Wholesale Opportunities page.

We do run several promotions throughout the year. Ask your sales representative for more information.

Ordering

We accept all major credit cards (Visa, Mastercard, Discover, AMEX), and paypal.

The lead time of your order will depend on which delivery option you choose. Assembled cabinets will arrive to your home 3-5 weeks after the purchase (excluding weekends). RTA or un assembled cabinets will arrive to your home in 7-14 business days after the purchase.

We take website security very seriously and have every major service available in place to keep our environment secure.

All orders must be placed through our website.

Shipping/Delivery

Orders will typically ship secured to a pallet via 3rd party freight carrier. Some small pieces may also ship ground via UPS or USPS.

Shipping is completely free on orders over $3000 (cabinet subtotal). Freight charges will be calculated by weight and zip code for all orders that do not qualify for the free shipping promotion.

No, all orders must ship from the distribution warehouse.

Yes, The freight carrier will contact you once the order has left our facility to schedule the delivery to your home.

Yes, Someone 18 years of age or older must be available to receive the order. See our Terms and Conditions for more information on receiving your order.

We will ship orders anywhere within the continental US. Please contact customer service for information on shipping an order outside of the lower 48.

Please check our Terms and Conditions page for all the details on receiving your order.

Assembly/Installation

Orders will typically ship secured to a pallet via 3rd party freight carrier. Some small pieces may also ship ground via UPS or USPS.

Shipping is completely free on orders over $3000 (cabinet subtotal). Freight charges will be calculated by weight and zip code for all orders that do not qualify for the free shipping promotion.

No, all orders must ship from the distribution warehouse.

Yes, The freight carrier will contact you once the order has left our facility to schedule the delivery to your home.

Yes, Someone 18 years of age or older must be available to receive the order. See our Terms and Conditions for more information on receiving your order.

We will ship orders anywhere within the continental US. Please contact customer service for information on shipping an order outside of the lower 48.

Please check our Terms and Conditions page for all the details on receiving your order.

Damages/Returns

First thing you should do is take pictures of the damages and then make a note on the delivery receipt. DO NOT REFUSE THE ORDER. Then contact customer service and we will take care of it from there.

In most cases it is highly recommended that you never refuse an order. Please call customer service, If you feel like you should refuse your order because it is completely damaged.

While we want to satisfy all of our customers needs it is very difficult to get a pallet of cabinets back to the warehouse without them being destroyed so there are no returns. Please call customer service, if you have extenuating circumstances that you feel may warrant a return.

All claims are processed within 72 hours of receiving proper information.

48 hours from the date you received your order.